Privacy Policy

Your privacy is important to us. Learn how we protect your information.

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Request a quote or consultation
  • Schedule an appointment
  • Create a customer portal account
  • Contact us for support
  • Subscribe to our newsletter
  • Apply for financing

This information may include your name, email address, phone number, home address, energy usage data, and financial information necessary for solar system design and financing.

2. How We Use Your Information

We use the information we collect to:

  • Provide solar installation and maintenance services
  • Design custom solar systems for your property
  • Process financing applications and payments
  • Communicate about your project status and updates
  • Provide customer support and technical assistance
  • Send important service notifications and safety updates
  • Improve our services and develop new offerings
  • Comply with legal and regulatory requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted partners who help us deliver services (installation crews, financing partners, equipment suppliers)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Safety: To protect the safety and security of our customers and employees

All third parties are contractually obligated to protect your information and use it only for authorized purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Access controls and employee training
  • Regular security audits and monitoring
  • Secure disposal of physical and electronic records

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we have about you
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Restrict: Limit how we use your information
  • Portability: Receive your data in a portable format

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. For more details, see our Cookie Policy.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Complete Solar Pros

Email: privacy@completesolar.com

Phone: (555) 123-4567

Address: 123 Solar Street, Green City, CA 90210

We will respond to your inquiry within 30 days of receipt.

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

Sarah M.Austin, TX

scheduled a solar consultation

2 minutes ago

VERIFIED BY SPARK